End-of-shift summary + notes for the next shift's lead.
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Outstanding tickets (snapshot)
Tickets still open at the end of the shift. The next lead picks these up.
Incidents flagged this shift
Stays at risk newly opened during the shift window. Resolved ones are dimmed.
Save-the-stay actions taken
Compensations logged this shift.
Handover notes
Anything the next shift needs to know — VIP arriving at 4am, room 312 still smoking, GM said no champagne in the lobby tonight. Saved when you click Save.
No notes yet.
Shift boundaries
Local-time HH:MM. Add or remove to match your operation. Saved immediately.